Only Manufacturing defect.
Unboxing video of the order is required.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Essential Backpack
Stay safe on-the-go
Designed with reflective prints on the front panel, the Essential Backpack 15 (ES1520P) stands out in low-light conditions, shining brightly when hit with direct light, such as car headlights, making you more visible to others when you are navigating busy streets and sidewalks.
Lightweight, yet roomy for your essentials
Good capacity to hold your laptop and everything you’ll need for the day. Your essentials will be within reach when you place your phone in the zippered front pocket and carry your water bottle and umbrella within the exterior side pockets.
Keep essentials protected inside out
Made of water-resistant outer material with a dedicated, padded laptop sleeve, the Essential Backpack 15 (ES1520P) keeps your laptop and other essentials protected. Designed with zippers that can be concealed below the shoulder strap helps in avoiding unwanted attention.
Comfortable to carry
When you’re heading out, carry the lightweight backpack by the padded top handle and be on your way. Sling the backpack over your shoulders to go hands-free. You’ll stay comfortable and cool carrying the Essential Backpack 15 (ES1520P) with air mesh back panel and padded shoulder straps.
Specifications:
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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